Terms & Conditions

Effective date: 01-04-2025

Welcome to Eazen. These Terms & Conditions (“Terms”) apply to your use of our website and services. By visiting our website and placing an order, you agree to these Terms.

1. Definitions

Cooling-off period: the time during which a consumer may withdraw from a distance contract.
Consumer: a natural person who is not acting for purposes of a trade, business or profession and enters into a distance contract with the trader.
Day: calendar day.
Durable data carrier: any medium that enables the consumer or trader to store information addressed personally to them in a way accessible for future reference for a period adequate for the purposes of the information.
Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period.
Trader: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: a contract concluded under an organised system for distance sales or service provision without the simultaneous physical presence of the trader and the consumer, using one or more means of distance communication up to and including the moment the contract is concluded.
Means of distance communication: a method that can be used to conclude a contract without the consumer and the trader being in the same place at the same time.
Terms & Conditions: these Terms of the trader.

2. Trader Identity

Eazen
Registered address: Prattenburg 39, Haarlem, NL (correspondence only)
Email: info@eazenofficial.com
VAT number: NL005078505B25
KvK-nummer: 94351198

3. Applicability

These Terms apply to every offer from the trader and to every distance contract and order between the trader and the consumer.

Before a distance contract is concluded, the text of these Terms will be made available to the consumer. If this is not reasonably possible, we will indicate before the contract is concluded how the Terms can be accessed and that they will be sent free of charge upon request.

For electronic contracts, these Terms will be supplied in a way that allows the consumer to store them on a durable data carrier. If that is not reasonably possible, we will indicate where the Terms can be reviewed electronically and that they will be sent on request free of charge.

If specific product or service conditions also apply, they apply in addition to these Terms. In case of conflict, the consumer may rely on the provision most favourable to them.

If any provision of these Terms is void or voided in whole or in part, the remaining provisions remain in force and the void/voided provision will be replaced by a valid provision that reflects the original intent as closely as possible.

Situations not covered by these Terms, or ambiguities about the interpretation of one or more provisions, are to be assessed “in the spirit” of these Terms.

4. The Offer

If an offer has a limited validity period or is made subject to conditions, this will be stated in the offer.

The offer is without obligation; we may change or withdraw it.

We aim to describe products and/or services accurately and completely to enable proper consumer assessment. Images are an honest representation of the products and/or services. Obvious mistakes or obvious errors are not binding.

All images, specifications and data in the offer are indicative and cannot be grounds for compensation or termination of the contract. Displayed colours may differ slightly from actual product colours.

Each offer includes information that clearly states the consumer’s rights and obligations when accepting the offer, including:

• Total price including GST;

• Any shipping costs;

• How the contract is concluded and which steps are required;

• Whether the right of withdrawal applies;

• Method of payment, delivery and performance;

• The period for accepting the offer or the period during which the price is honoured;

• Any costs for distance communication if different from the basic rate;

• Whether the contract will be archived and how it can be accessed;

• How the consumer can check and correct input errors before placing the order;

• Available languages for concluding the contract (besides English, if any);

• How applicable codes of conduct can be consulted electronically;

• Minimum contract duration for continuous or recurrent supply.
  Optional: available sizes, colours, materials.

5. The Contract

Subject to clause 5.4, the contract is formed when the consumer accepts the offer and meets the stated conditions. If acceptance occurs electronically, we promptly acknowledge receipt electronically. Until we confirm receipt, the consumer may cancel the order.

If the contract is formed electronically, we take appropriate technical and organisational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, we will observe appropriate security measures.

We may, within legal limits, obtain information about the consumer’s ability to meet payment obligations and about facts and factors relevant to responsibly concluding the distance contract. If, based on this assessment, we have sound reasons not to enter into the contract, we may refuse an order or request, or attach special conditions.

We will provide the following information with the product/service, in writing or in a durable format accessible to the consumer:
a. our contact (business) address for complaints;
b. conditions and method for exercising the right of withdrawal or a clear statement if it is excluded;
c. information on warranties and after-sales service;
d. the details referred to in clause 4, unless already provided prior to performance;
e. termination requirements for contracts of more than one year or of indefinite duration.

For continuous supply, the above applies only to the first delivery. Every contract is concluded subject to sufficient availability of the products in question.

6. Right of Withdrawal (Change-of-Mind Returns)

For product purchases, the consumer may withdraw from the contract within 14 days without giving reasons. The cooling-off period starts on the day after the consumer (or an authorised representative) receives the product.

During this period, the consumer shall handle the product and packaging with care. They will only unpack or use the product as necessary to determine the nature, characteristics and functioning. If exercising the right of withdrawal, the consumer returns the product with all supplied accessories and—where reasonably possible—in the original condition and packaging, following our reasonable, clear return instructions.

To exercise the right of withdrawal, the consumer must notify us within 14 days of receipt via a written message/email. After notification, the consumer must return the product within 14 days. Proof of timely return (e.g., lodgement receipt) is required.

If the consumer does not notify us within the above periods and/or does not return the product in time, the purchase becomes final.

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL). You may be entitled to remedies for faulty goods beyond the above change-of-mind policy.

7. Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the cost of returning the goods is borne by the consumer.

If the consumer has paid an amount, we will refund it as soon as possible and no later than 14 days after withdrawal. We may withhold the refund until we have received the goods back or the consumer supplies evidence of return, whichever occurs first.

8. Exclusions to the Right of Withdrawal

We may exclude the right of withdrawal for products as described below, provided this is clearly stated in the offer (and before the contract is concluded):

Products:
a. made to the consumer’s specifications;
b. clearly personalised;
c. which by their nature cannot be returned;
d. that are liable to deteriorate or expire rapidly;
e. whose price depends on fluctuations in the financial market beyond our control;
f. newspapers and magazines;
g. audio/video recordings and computer software where the seal has been broken;
h. hygienic products where the seal has been broken.

Services:
a. accommodation, transport, catering or leisure services to be provided on a specific date or period;
b. services begun with the consumer’s express consent before the end of the cooling-off period;
c. betting and lotteries.

9. Price

During the validity period stated in the offer, prices of products/services will not be increased, except for changes due to GST rate adjustments.

Notwithstanding the above, products/services subject to financial market fluctuations beyond our control may be offered at variable prices. Where applicable, this will be stated, and any prices given are guide prices.

Price increases within 3 months of contract formation are allowed only if resulting from statutory provisions. Price increases after 3 months are allowed only if agreed and either:
a. result from statutory provisions; or
b. the consumer may terminate the contract from the day the increase takes effect.

Prices include GST. All prices are subject to typographical and printing errors. We accept no liability for such errors, and we are not obliged to supply at an incorrect price.

10. Conformity and Warranty

We warrant that products/services conform to the contract, the specifications stated in the offer, reasonable requirements of soundness/usability, and applicable laws/regulations at the time of contract formation. Where agreed, the product may be suitable for use other than normal use.

Any manufacturer/importer warranty does not limit the consumer’s statutory rights and remedies under the Australian Consumer Law.

Defects or incorrect deliveries must be reported in writing within 14 days of delivery. Returns must be in original packaging and in new condition.

Our warranty period corresponds to the manufacturer’s warranty period. We are not responsible for the product’s suitability for every individual application nor for advice regarding use or application.

Warranty is void if:

• the consumer (or a third party) has repaired/altered the product;

• the product was exposed to abnormal conditions, treated carelessly or contrary to instructions/packaging;

• the defect wholly or partly results from government regulations regarding the nature or quality of materials.

ACL notice: Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

11. Delivery and Performance

We take the greatest possible care in receiving and fulfilling product orders. Delivery is to the address provided by the consumer.

Subject to clause 4, accepted orders will be fulfilled promptly and no later than 30 days, unless a longer timeframe has been agreed. If delivery is delayed, or an order cannot be fulfilled (in whole or part), the consumer will be informed within 30 days of placing the order. The consumer may then terminate the contract at no cost and is entitled to a refund.

In case of termination, we will refund amounts paid as soon as possible and no later than 14 days.

If delivery of an ordered product is impossible, we will make reasonable efforts to offer a replacement item. This will be clearly indicated at delivery. The right of withdrawal cannot be excluded for replacement items. Return costs for replacement items are at our expense.

Risk of damage/loss passes to the consumer upon delivery to the consumer or an authorised representative, unless otherwise expressly agreed.

12. Continuous Transactions: duration, termination and renewal

Termination
The consumer may terminate an indefinite contract for the regular supply of products or services at any time, subject to agreed termination rules and a notice period of no more than one month.

A fixed-term contract for the regular supply of products or services may be terminated by the consumer at the end of the fixed term, subject to agreed termination rules and a notice period of no more than one month.

The consumer may:

• terminate at any time and not be restricted to a specific date/period;

• terminate using the same method by which the contract was concluded;

• terminate on the same notice period the trader has reserved for itself.

Renewal
A fixed-term contract for regular supply of products/services must not be tacitly renewed for a further fixed term.
By exception, fixed-term contracts for regular supply of newspapers/magazines may be tacitly renewed for a maximum of three months, provided the consumer can terminate at the end of any month.

A fixed-term contract for regular supply may be tacitly renewed only for an indefinite term if the consumer can terminate at any time with one month’s notice (or three months’ notice for periodicals supplied less than once a month).

Trial/introductory subscriptions to newspapers/magazines end automatically at the end of the trial/introductory period.

Duration
If a contract lasts more than one year, the consumer may terminate after one year with a notice period of no more than one month, unless otherwise agreed.

13. Payment

Unless otherwise agreed, amounts due must be paid within 7 business days after the start of the cooling-off period referred to in clause 6.1. For service contracts, this term begins after the consumer receives confirmation of the contract.

The consumer must promptly report inaccuracies in provided or stated payment details.

In case of non-payment, we are entitled—subject to legal limitations—to charge the consumer reasonable pre-notified costs.

14. Complaints Procedure

Complaints about the performance of the contract must be submitted to us fully and clearly described within 7 days after the consumer discovers the defects.

We will respond within 14 days from receipt. If a complaint requires a longer processing time, we will send an acknowledgement within 14 days with an indication of when a more detailed response can be expected.

If a complaint cannot be resolved by mutual agreement, a dispute arises that is subject to clause 15. A complaint does not suspend our obligations unless we confirm otherwise in writing.

If a complaint is found to be justified, we will, at our option, replace or repair the products free of charge.

15. Governing Law & Disputes

These Terms and any contracts between the trader and the consumer are governed by the laws of Australia, and, where relevant, the laws of the State/Territory. The parties submit to the non-exclusive jurisdiction of the courts of that State/Territory and the Commonwealth of Australia. This applies even if the consumer resides outside Australia.